IT Support
IT support technicians troubleshoot hardware/software issues, manage accounts and infrastructure, and keep an organisation's technology running.
Key skills
- Troubleshooting
- Customer service
- Basic networking
- Documentation
Entry routes
- BTEC IT → IT support apprenticeship
- Entry-level IT support role → progression
- Industry certifications (e.g. CompTIA A+)
Example portfolio projects
- Setting up and documenting a small home network
- A troubleshooting guide for a common technical issue